<aside> <img src="/icons/document_gray.svg" alt="/icons/document_gray.svg" width="40px" /> Documenting changes provides a clear history of the what, when, and why for accountability and future reference

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Version Control

• Tracks and manages changes in documents, software, and other files
• Allows multiple users to collaborate and revert to previous versions when needed
• Ensures changes do not create chaos and helps track project evolution
• Preserves past iterations and ensures continuity and stability

Proper Documentation

• All accompanying documentation should be updated when implementing a change

• Updates should reflect the implementation of the change, from minor configurations to major network overhauls

  Key Elements of proper documentation:

  • Updating diagrams to provide a visual representation of system architecture
  • Revising policies and procedures to address issues or improvements
  • Updating change requests and trouble tickets to reflect successful completion

• Proper documentation is critical for clarity and accountability

Continuous Improvement

• After implementing a change, evaluate the process and its success
• Identify issues and revise policies and procedures to prevent recurrence
• Emphasizes iterative process improvement to ensure smoother future changes
• Learn from past mistakes for better change management practices

Importance of Records

• Change requests and trouble tickets help create a clear timeline of change actions
• Inform stakeholders and provide a record of change history for future reference
• Records are essential for communication and accountability in change management